ICT services Outsourcing

ITSM and ITIL

 The IT Infrastructure Library (ITIL) methodology formalizes common processes related to acquisition, administration and especially support of IT services (ITSM – IT Service Management). This process formalization allows for the measurement of individual service performance and their administrators and offers the possibility of continuous improvement. Furthermore, ITIL offer a description of best practices for the strategic, operational and financial management related to IT.

ITIL Establishment

 In the ITSM area we deliver services, relying both on a detailed knowledge of the theoretical implementation of the methodology as well as practical experience based on everyday utilization. Our approach is based on conventional standards, yet it respects the customer’s internal procedures. We utilize proven methodologies of implementation, which include the preliminary analysis (requirements gathering, SLA/SLD specifications using predefined catalogues and KPI settings), pilot run (evaluation and eventual modifications of KPIs and service descriptions) and routine functioning (monitoring assistance and reporting).

 ITIL Based Services

 During the delivery of a service it is crucial to understand the customer’s requirements and their business processes along with the assurance of the compliance of IT services. We primarily focus on effective functioning of the system and on it’s improvement in delivering IT services to end users. Our experience tells us that it is much more effective to implement a minimized version of a service which will quickly prove its worth and which can be further developed, than to implement a complete support system, which starts to work slow and difficult.

References

airbus
  Airbus Deutschland
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Měření výkonnosti procesů
  Process Effectiveness
  Measuring
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planovani a rizeni

  Operational
  Documentation
  Management
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